Meet Our Board of Directors
Selected Key Accomplishments
• Managed cash collection and application of over $1.2B annually achieving and exceeding EBIDTA targets.
• Increased cash collections from $800k to $1.2B annually over the last 5 years.
• Integrated newly acquired brands AmericInn and La Quinta into online payment and collection processes.
• Restructured collections to global regions in Europe and Middle East streamlining and increasing collection rates.
• Increased customer retention rates by 10% by planning, launching and managing a field team to travel extensively within the specific geographic regions with hotel owners and general managers.
Jason Ballard serves as Head of Operations, Hyatt Studios, Hyatt’s first upper-midscale extended-stay brand announced in 2023. In this role, he’s leading the brand’s expansion by fostering relationships with owners, developers, and franchisees.
Responsible for the strategic oversight of commercial services, finance, brand, feasibility, and design teams, Ballard is dedicated to the brand's growth and financial success. Additionally, he’ll oversee operational excellence by optimizing property performance and ensuring adherence to brand standards.
Most recently serving as Hyatt's VP of Franchise Operations, Select Service, Ballard was instrumental in establishing Hyatt’s Franchise & Owner Relations Group. Under his leadership, the Americas Select Service Franchise portfolio saw its highest-ever owner and operator satisfaction scores.
Since joining Hyatt in 2006, Ballard has held positions in Revenue Management, Capital Planning and Operations Analytics across three regions – Americas, Asia Pacific, and EAME. He played a critical role in establishing the global footprint of the Hyatt Place and Hyatt House brands, spearheading the first Hyatt select service properties in Thailand, China, Japan and Australia, and the first Hyatt properties in Barcelona, Athens and Budapest.
An alumnus of University of Virginia, Jason lives in Chicago with his wife, Stephanie, and their two children, JJ and Olivia.
Previously, Sarah was the Vice President of Brand + Marketing at Woodhouse Spas, where her efforts led to a 17% increase in services and retail sales revenue. At RLH Corporation, she managed marketing initiatives for nine brands, defining & refining brand identities, leading major campaigns and enhancing internal communications.
Sarah's expertise in brand strategy, innovative marketing, and cross-functional team leadership drives brand loyalty and market growth, making her a dynamic leader in the hospitality and marketing industry. Sarah is also a Certified Franchise Executive (CFE) with the International Franchise Association, underscoring her deep expertise in franchise marketing, operations and development.
• Directed research and analysis for the International Society of Hospitality Consultants Hotel Capital Expenditure Study presented at the UCLA Hotel Investment Conference in 1995.
• Development strategy consulting for an upscale extended-stay hotel brand – Hilton Hotels 1997
• Site selection and market analysis training seminar for economy and mid-price extended-stay hotel brands – Extended Stay America 1997
• Research and analysis of billing and accounts payable settlement methods in the corporate apartment industry 2001
• Hotel development and management company staffing and compensation survey and report 2002
• Corporate brand development and investment analysis consulting for an upscale extended-stay hotel brand – Intercontinental Hotels Group 2003
• Market, financial and investment analyses for a portfolio of premium brand select service hotels 2005
• Development strategy consulting for an upscale extended-stay hotel brand – Hyatt Hotels 2006
• Special Servicer advisory services and research for the bankruptcy of the 700 hotel Extended Stay Hotel portfolio 2009
• Developed a forecasting model to evaluate the potential return on investment from branding a portfolio of luxury hotels 2009
• Lender advisory services and research on a portfolio of 42 distressed hotels 2010 - 2011
Selected Speaking Engagements:
• National AAHOA Conference, 1997, 2001,2002,2008
• Extended Stay America AGM Fort Lauderdale 1997
• National Real Estate Forum Conference, Chicago 1999
• The Atlanta Hotel Investment Conference 2002-2011
• The International Hotel Conference Monte Carlo 2003
• The Lodging Conference Phoenix 2005
• Guest Lecturer Georgia State University 1997, 2006
• The Appraisal Institute Atlanta 2008
• The Midwest Lodging Investor Summit Chicago 2008-2010
• Northpoint Hospitality Annual Meeting 2010
Mr. Stewart began his career in hospitality in 1986, joining The Residence Inn Company. He transitioned to Marriott in July 1987 after the Residence Inn Brand was acquired by Marriott International. His professional career includes 38+ years of experience in the hospitality business with extensive experience in hotel operations, sales & marketing, owner & franchise services, hotel real estate & development, and market planning & analysis.
Mr. Stewart earned his bachelor’s degree in Hotel, Restaurant, & Institutional Management from Michigan State University and resides in Plano, TX.
Jason Ballard serves as Head of Operations, Hyatt Studios, Hyatt’s first upper-midscale extended-stay brand announced in 2023. In this role, he’s leading the brand’s expansion by fostering relationships with owners, developers, and franchisees.
Responsible for the strategic oversight of commercial services, finance, brand, feasibility, and design teams, Ballard is dedicated to the brand's growth and financial success. Additionally, he’ll oversee operational excellence by optimizing property performance and ensuring adherence to brand standards.
Most recently serving as Hyatt's VP of Franchise Operations, Select Service, Ballard was instrumental in establishing Hyatt’s Franchise & Owner Relations Group. Under his leadership, the Americas Select Service Franchise portfolio saw its highest-ever owner and operator satisfaction scores.
Since joining Hyatt in 2006, Ballard has held positions in Revenue Management, Capital Planning and Operations Analytics across three regions – Americas, Asia Pacific, and EAME. He played a critical role in establishing the global footprint of the Hyatt Place and Hyatt House brands, spearheading the first Hyatt select service properties in Thailand, China, Japan and Australia, and the first Hyatt properties in Barcelona, Athens and Budapest.
An alumnus of University of Virginia, Jason lives in Chicago with his wife, Stephanie, and their two children, JJ and Olivia.
Kimberly has been instrumental in overseeing a substantial portfolio that includes franchised assets from Hilton, Marriott, IHG, Wyndham, and Choice Hotels, under the aegis of leading organizations such as Blackstone, Winegardner & Hammons, and HP Hotels. This exposure has allowed her to engage with some of the industry's most advanced training and management practices.
Known for her proficiency in utilizing business intelligence analytics, Kimberly excels at thoroughly assessing operational facets of the hospitality business. She skillfully leverages this data to craft and implement strategic plans that effectively drive results and enhance operational efficiency.
Kimberly is responsible for overseeing operations, financial performance, accounting, revenue management, human resources, sales, marketing, quality control, franchise relations, and owner relations across a diverse portfolio of hotels. Her collaborative approach with her team and other hospitality leaders is key to achieving and surpassing organizational goals.
Kimberly has earned both Certified Hotel Administrator (CHA) and Certified Hotel Owner (CHO) certifications. She is a founding Board Member of the Extended Stay Lodging Association, an active member of Women Leading Hospitality, and a past member of the Owners Advisory Councils for Hilton, IHG, and Choice Hotels."
"Reflecting on my journey with Five Star Hospitality, I am genuinely thrilled to have found the perfect fit to culminate the final chapter of my career at the FSHG family office. It's an honor to work alongside the founding members and our dedicated team, all of whom share an unwavering commitment to excellence, growth, and, most importantly, integrity. Together, we are steadfastly focused on strategically steering Five Star Hospitality towards new pinnacles of success."
Assist in closing and executing deals for new franchise agreements
Execute document management and closing agreements related to deals
Forecasting/budgeting and monitoring short and long term projections and targets